Shipping & Returns

Hot Tub Shipping

Free Delivery & installation on all hot tubs going to UK Mainland addresses where access and installation are straightforward. If a crane is required this must be organised and paid for by the purchaser . Check Pdf regarding installation instructions.

RETURNS

Returns must have a Returns Number unless otherwise stipulated by Crystal Enterprises Ltd. If goods are returned without a Returns Number then the delivery will be refused and not accepted.

Shipping Cost General

Delivery is FREE to any Wales & England mainland destination for product orders over £100.00, unless the order includes long lengths over 1.2m which will then incur an extra shipping charge of £22.00 which we will invoice for after your purchase. All other areas may command an extra shipping charge i.e. Scotland and Scottish Highlands, Isle of White, Northern Ireland, Eire and the rest of the World. We will quote shipping charges for these areas on a separate basis; unless otherwise mentioned on the item page. If our Suppliers change their shipping costs or structures we will ask you for the difference. Alternatively we will ask if you would prefer reimbursement, before we proceed with your order, if we cannot honour the shipment as advertised.